Return Policy by done-channel.com At Done Channel, we aim to provide our users with the best possible experience. If you are not satisfied with any product or service purchased through our platform, please review our return policy below. Eligibility for Returns Products must be returned within 30 days of the purchase date.To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when received. Non-Returnable Items Certain items are non-returnable, including:Digital products and subscriptions.Personalized or custom-made items.Items marked as “final sale.” Return Process Contact our customer support team at donechannel2025@gmail.com to initiate a return.Provide your order number, proof of purchase, and reason for the return.Our team will guide you through the process and provide a return shipping label if applicable. Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund.Approved refunds will be processed within 5-7 business days and credited to your original payment method. Shipping Costs Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.Original shipping charges are non-refundable. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at donechannel2025@gmail.com with photos of the damage.We will provide a replacement or refund at no additional cost to you. Exchanges Exchanges are subject to product availability.Follow the return process to return the original item, and place a new order for the desired product. Exceptions Items returned without prior authorization may not be accepted.Returns that do not meet the eligibility criteria may be rejected or subject to a restocking fee. Share FacebookTwitterPinterestEmail
